Emergency plumber · Plymouth · 24 hours a day, every day
Burst pipe, leak you cannot stop, no hot water, no heating, blocked toilet. Ring 01752 936 052 at any hour. You speak to an engineer, not a call centre, and we tell you what it will cost before anyone is sent.
Right now
Most emergency damage happens in the minutes before the water is turned off.
Usually under the kitchen sink, in a downstairs toilet, or where the main pipe enters the house. Turn it clockwise until it stops. If it is stiff, do not force it; call us and we will talk you through the outside valve.
If water is coming from the boiler or a cylinder, switch the boiler off at its power switch or fused spur and leave it off. Do not touch switches or sockets that are wet.
Bucket under the drip, towels on the floor, anything electrical moved away. Open the cold taps downstairs to drain the pipes faster once the stopcock is off.
What we come out for
Water through a ceiling, a pipe that is split in the cold, a joint that is let go. We stop it, then fix it properly.
Boiler locked out, fault code showing, pressure gone. Especially with children, older people or anyone unwell in the house.
When it is the only toilet, or waste is backing up into the bath or sink.
Water from the boiler casing, the pressure relief pipe running constantly, or a cylinder weeping.
The pipe outside that will not stop. Usually a tank valve; quick to fix, wasteful to ignore.
Ring 0800 111 999 first. Then call us to find and repair the fault once it is been made safe.
How the call-out works
You call and describe what is happening; a photo by text helps. We tell you the call-out charge for that time of day and a realistic arrival time. The engineer stops the damage, fixes it if the parts are on the van, or makes it safe and comes back. Anything bigger gets an itemised quote by email, with no obligation.
Covering Plymouth, Plympton, Plymstock, Ivybridge, Saltash, Torpoint, Tavistock, the South Hams, Exeter and into Cornwall.
Gas Safe. Anyone working on a gas appliance must be on the Gas Safe Register. Ours is 631663; the engineer carries the card.
Gas Safe RegisterInsured. Public liability insurance to £5m. Engineers are DBS checked.
JCM GroupWater regulations. WRAS approved, so the repair is done to the Water Supply (Water Fittings) Regulations, not just made to stop dripping.
106696/23940/37Frequently asked questions
Out-of-hours call-outs cost more than a daytime visit. We tell you the figure on the phone before anyone is sent, so you can decide. If it can safely wait until the morning, we will say so and save you the difference.
It depends where you are and what the engineer is already on. We give you a realistic time on the phone and keep to it, rather than promising a number we cannot hit.
Usually. The vans carry the common parts: stopcocks, valves, tap and toilet parts, pipe fittings. If something has to be ordered, we make it safe and watertight, then come back to finish.
Call the National Gas Emergency number on 0800 111 999 first. Open windows, do not use switches or naked flames, and go outside. Once it is made safe, call us to find and fix the fault.
Yes if your landlord or letting agent has authorised us for the property, and many have. If not, call us anyway: we will make it safe and contact them.
Yes, and the surrounding towns: Plymouth, Plympton, Plymstock, Ivybridge, Saltash, Torpoint, Tavistock, the South Hams, Exeter and into Cornwall. Tell us your postcode when you call.
Tell us what you require and we will advise you plainly on the right course of action. We serve homes, rental properties and commercial premises across Plymouth and the South West.